Fulfillment and Privacy policies

1. Fulfillment Policy

At elpago.cl, we strive to ensure the timely delivery of all services and products purchased on our platform. Please review the details of our fulfillment policy below:

Consultation Services:

  • After purchasing a consultation service, you will receive a confirmation email within 24 hours with instructions for scheduling your session via Zoom.
  • Consultations are provided at the scheduled time agreed upon during the booking process.

Digital Products (Brochures):

  • Branding and marketing brochures will be delivered to your email within 48 hours of purchase as a downloadable file.

Custom Services:

  • Additional services requested by clients will be fulfilled based on a separate agreement detailing timelines and expectations.

If you have any questions about the fulfillment of our services, please contact us at hola@elpago.cl.

2. Refund & Cancellation Policy

We are committed to providing high-quality services and ensuring customer satisfaction. Below are the details of our refund and cancellation policy:

Refund Policy:

  • Refunds are available if requested before the consultation has been provided.
  • Refunds are not available for digital products (e.g., Branding Brochure or Marketing Brochure) once they have been delivered.
  • In the event that we are unable to fulfill a service, a full refund will be issued.

Cancellation Policy:

  • Consultations may be rescheduled or canceled up to 24 hours before the scheduled time without penalty.
  • Cancellations made less than 24 hours before the scheduled time are non-refundable.

To request a refund or cancel a consultation, please email us at hola@elpago.cl with your order details.

3. Privacy Policy

We value your privacy and are committed to protecting your personal information.

Information We Collect:

  • Personal details such as your name, email address, and payment information.
  • Usage data, such as how you interact with our website.

How We Use Your Information:

  • To provide and deliver the services or products you purchase.
  • To communicate with you about your consultations, payments, or inquiries.
  • To process payments securely via Stripe.

Data Sharing:

  • We do not share your personal information with third parties except as required for payment processing or to comply with legal obligations.

Your Rights:

  • You have the right to request access to your data, correct inaccuracies, or request data deletion.

For questions about our privacy practices, contact us at hola@elpago.cl.

4. Business Address

Our business is operated from: 30 N Gould St Ste R, Sheridan, WY 82801 

5. Terms of Promotions

If you participate in any promotions, discounts, or trials offered on our website, the terms will be clearly displayed at the point of purchase or sign-up.

6. Security Policy

Your payment information is processed securely using Stripe and is compliant with PCI standards. Our website uses HTTPS to ensure secure connections, and we implement best practices to protect your personal and payment data.

7. Accepted Payment Methods

We accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal
  • Flow
  • Mercado Pago

Logos of accepted payment methods are displayed on our checkout page.